Privacy Policy

Razorback Technologies Private Limited ("we", "us", or "our") operates MessengerKit. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

1.1 Information You Provide

When you register for MessengerKit, we collect:

• Account information (name, email address)
• Messaging platform account details required for integration (currently Telegram, with more platforms coming soon)
• Organisation information (if applicable)
• Payment information (processed securely through our payment providers)

1.2 Information From Connected Messaging Platforms

When you connect messaging groups to MessengerKit, we collect:

• Messages sent in connected groups (as permitted by each platform's API)
• Group membership information
• Message metadata (timestamps, sender information)
• Media and file references shared in groups

MessengerKit currently supports Telegram, with support for additional messaging platforms planned.

1.3 Automatically Collected Information

We automatically collect:

• Device and browser information
• IP addresses
• Usage data and analytics
• Cookies and similar technologies

2. How We Use Your Information

We use collected information to:

• Provide and maintain MessengerKit services
• Process your transactions
• Send administrative communications
• Provide customer support
• Monitor and analyse usage patterns
• Detect and prevent fraud or abuse
• Comply with legal obligations

3. Data Retention

We retain your data according to your subscription plan's retention settings. Message data is retained as configured in your account settings. Upon account deletion or request, we will delete your data within 30 days, except where retention is required by law.

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers who assist in operating our service (hosting, analytics, payment processing)
• Legal authorities when required by law
• Business partners with your consent

5. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Secure data centres

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Export your data
• Object to processing
• Withdraw consent

To exercise these rights, contact us at hello@messengerkit.works.

7. International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

8. Children's Privacy

MessengerKit is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Cookies

We use cookies and similar technologies to:

• Maintain your session
• Remember your preferences
• Analyse usage patterns

You can control cookies through your browser settings.

10. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

Razorback Technologies Private Limited
20/7, State Bank Colony, Adambakkam
Chennai, Tamil Nadu 600088, India
Email: hello@messengerkit.works